DO NOT DEPOSIT YOUR MONEY WITH THIS OPERATOR. Gun lake just didn’t want to pay me my 1,000 loss promotion. We can sometimes reopen it as a one time courtesy but we are unable to reopen it due. However, when a patron mentions closing their account, we close the account for security purposes. When I responded to him that I did NOT authorize him to close the account he said that I apologize for the inconvenience. The customer service rep closed my account without me telling him to do it. This tribal casino has over 2,500 slot and video poker machines, 47 table games, and a sportsbook. It is owned and operated by the Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians (Gun Lake Tribe). I planned to do this after my loss promotion was received. Gun Lake Casino is located in Western Michigan between Grand Rapids and Kalamazoo. I opted into the promotion, even though it want the promotion I had expected when I signed up, I mentioned to the customer service person that I was disappointed and would clos my account.

They said that the promotion wasn’t valid and the only promotion was the 1,000 casino loss promotion.

I didn’t receive and reached out to customer service. I signed up under the impression I would receive a deposit match of 750. Terrible customer service-wont pay loss promotion

Gun lake casino poker telephone